Help & Support: Who are we

At our expanding university, Library and Learning Services occupies a central role in fostering learning, teaching, and research. We are dedicated to nurturing a vibrant community of scholars and learners by serving as a cornerstone of academic excellence.

Our primary goal is to offer a range of carefully curated resources and services that empower individuals to excel in independent learning and achieve research success.

How can we help?

We aim to support you throughout your learning journey, helping you to meet your potential and reach both academic and professional goals.

We aim to:

• Provide information resources to inform and enhance your learning and research.
• Have a physical and digital infrastructure which is accessible and inclusive.
• Offer a range of learning development opportunities, guidance and resources that enable and enhance independent learning, academic, information, and digital literacies.
• Partner and collaborate with our community of educators to curate evidence-based collections that are fully integrated into teaching and research.
• Provide a range of services and expertise to support scholarly communication and the research lifecycle.
• To support students as they transition through their learning journey toward attainment of academic and professional goals.
• Provide research-informed, specialist support.

Our Commitment to You

We will provide a welcoming and approachable service. While we cannot guarantee that we will be able to resolve your problem immediately, we will always do our best to appropriately triage your enquiry or signpost you to somebody who can.

We are committed to providing excellent customer service. To this end, we will respond to all enquiries quickly, typically on the day of receipt.

We will always respond to voicemail messages and missed chats where adequate contact details have been provided.

You can see our full Customer Service Charter here.